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Patient Representative

Patient Representative at Littleton Adventist Hospital

Our staff and management team at Littleton Adventist Hospital are committed to going above and beyond to provide you with the best experience possible during your stay with us and to ensure that you are comfortable and safe.

 

In support of creating an optimal patient experience our staff members are encouraged and supported to promptly resolve any concerns our patients or their family members may have. If you have questions or a complaint please let your care provider know right away. S/he will do everything possible to address your inquiries and resolve concerns as quickly as possible.

 

If your care provider is unable to answer your questions or address your concerns:

1)     Please ask to speak with the charge nurse, assistant nurse manager or unit manager and s/he will address your questions and work to resolve your concerns.

2)     Every department in our hospital also has a director who is available and willing to speak with you to address your questions and concerns.

3)     If you have accessed the personnel resources listed above and your questions are not answered or your concerns are not resolved to your satisfaction:

a. During regular business hours – Monday through Friday – please ask for our patient representative. Our patient representative is here for you to serve as your liaison should you have a concern or grievance regarding your service or quality of care. The phone number is (303)738-7781 or 4-7781.

b. During evenings, holidays and weekend hours, please ask for the administrative coordinator. To reach him/her dial "0" or (303)730-8900 and ask the operator to connect you to the administrative coordinator.

 

You may also direct unresolved questions, complaints or compliments by written letter to:

Littleton Adventist Hospital                                                                                                                   
c/o Patient Representative                                                                                                 
7700 South Broadway                                                                                                   
Littleton, CO 80122

Billing Questions

For all billing questions please call 303-715-7000.

If you have shared your questions and concerns with the resources provided above and you feel that they are not resolved to your satisfaction, please contact our Hospital Executive Administration at 303-730-5888 or 4-5888. You may also contact the Colorado Department of Public Health and Environment or the The Joint Commission. To obtain information about how to contact one of these agencies, please call 303-734-3951.

 

If you have financial issues or questions, please contact Centura Consumer Operations at (303)715-7000 or toll free at 1-888-269-7001 or refer to the phone number provided to you on your billing statement. 

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